At a Glance
- Tasks: Support and maintain client IT infrastructure while troubleshooting complex issues.
- Company: Friendly Gold Coast-based MSP with a focus on tailored IT solutions.
- Benefits: Ongoing training, great location, and the chance to make a real impact.
- Other info: Diversity is celebrated here—your talent and passion are what matter!
- Why this job: Join a dynamic team and work with diverse technologies every day.
- Qualifications: Experience in Systems Admin or Senior Help Desk roles with strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
- Level 3 Help Desk Support - Gold Coast MSP
- Gold Coast, QLD | Full-time | MSP Environment
Are you the go-to tech troubleshooter in your team?
Do you love variety, solving problems, and helping businesses get the most from their IT?
If so, you might be exactly who we\'re looking for!
Why join our client...
- Be part of a friendly, close-knit team that values your ideas and initiative
- Work with a variety of clients and technologies - no two days are the same
- Ongoing training and development to keep your skills sharp
- Great Gold Coast location - skip the city commute
- Opportunity to make a real impact in a growing business
Our client is a growing Gold Coast-based MSP delivering tailored IT solutions to a diverse client base.
From network configuration and server management to cloud migrations and cybersecurity, we keep our clients\' businesses running securely and efficiently.
Now, we\'re looking for a Level 2-3 Help Desk Support to join their team and take ownership of delivering exceptional support and solutions.
What you\'ll be doing...
- Supporting and maintaining client infrastructure - servers, networks, cloud services, and more
- Troubleshooting complex technical issues remotely and on-site
- Implementing robust security measures including firewalls, endpoint protection, and monitoring
- Planning and executing migrations, upgrades, and new technology rollouts
- Building strong client relationships and ensuring IT aligns with their business goals
- Maintaining accurate documentation for smooth operations and quick resolutions
What we\'re looking for...
- Solid experience in a Systems Admin or Senior Help Desk role (Level 2-3)
- Strong skills across Windows Server, Microsoft 365, Azure, networking, and virtualization
- Proven problem-solving abilities - the bigger the challenge, the better!
- Great communication skills with a customer-first mindset
- The ability to work autonomously while collaborating with a supportive team
- MSP experience highly regarded (you\'ll know the fast-paced, variety-packed nature of the work!
If you\'re ready to bring your technical expertise, problem-solving skills, and client-first approach to a role where you can truly make a difference, we\'d love to hear from you.
At Rec4Tech, we know that diversity isn\'t just important ** it\'s what makes workplaces awesome!
We don\'t care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here).
What matters is your talent and passion.
Need a tweak or two to make the application process work for you? No worries—let us know, and we\'ll sort it out.
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Level 3 Help Desk Support employer: Rec4Tech
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