At a Glance
- Tasks: Provide Level 2 IT support and troubleshoot tech issues for clients.
- Company: Join a growing Managed Services Provider on the Gold Coast.
- Benefits: Competitive salary, paid certifications, and opportunities for client projects.
- Other info: Diverse workplace that values learning and offers career growth.
- Why this job: Gain hands-on experience in tech while working with a supportive team.
- Qualifications: Previous IT support experience and a passion for technology.
The predicted salary is between 56700 - 69300 $ per year.
We're partnering with a growing Managed Services Provider looking for a Level 2 Help Desk Engineer to join its Gold Coast team.
This is a full-time, office-based role supporting clients remotely and onsite. Some travel will be required, including occasional overnight stays.
What's in it for you...
- Competitive salary package
- Paid certifications upon successful completion
- Opportunities to assist with client projects
- Support from experienced senior engineers
- Friendly team that values learning, accountability and great client service
We're partnering with a growing Managed Services Provider looking for a Level 2 Help Desk Engineer to join its Gold Coast team.
This is a full-time, office-based role supporting clients remotely and onsite. Some travel will be required, including occasional overnight stays.
What's in it for you...
- Competitive salary package
- Paid certifications upon successful completion
- Opportunities to assist with client projects
- Support from experienced senior engineers
- Friendly team that values learning, accountability and great client service
What you'll be doing...
- Managing Level 1 and Level 2 support requests through to resolution
- Supporting users across Microsoft 365, Entra ID, Exchange Online, Teams and Share Point
- Troubleshooting Windows devices, applications, printers and connectivity issues
- Managing user accounts, permissions, licensing and onboarding requests
- Supporting Intune, endpoint management, VPNs and network environments
- Assisting with Microsoft 365 migrations and client projects
- Escalating complex issues while maintaining ownership of the client experience
- Keeping ticket notes and technical documentation accurate and up to date
- Providing onsite support and travelling to client locations when required
What we're looking for...
- Full Australian working rights and the ability to obtain a Police Check and NDIS Worker Screening clearance
- Previous Level 1 or Level 2 IT support experience
- MSP experience is strongly preferred
- Practical Microsoft 365 administration and troubleshooting skills
- Exposure to Entra ID, Exchange Online and Intune
- Understanding of Windows environments and networking fundamentals
- Experience working with ticketing systems and SLAs
- Strong communication, documentation and customer service skills
- A proactive approach to problem-solving and learning
- Ability to work full-time from the Gold Coast office
- Willingness to travel and complete occasional overnight stays
You don't need to know everything on day one.
We're looking for someone with a strong technical foundation, a genuine interest in technology and the confidence to ask questions when needed.
At Rec4Tech, we know diversity isn't just important, it's what makes workplaces awesome!
We don't care about labels like race, religion, gender identity, sexual orientation, age or whether you prefer pineapple on pizza.
What matters is your talent and passion.
Need an adjustment during the application process?
Let us know and we'll happily help.
Help Desk Support (L2) in Gold Coast employer: Rec4Tech
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