Want to create content that helps millions of people manage their money safely? We are looking for a Technical Content Writer to join this global FinTech leader in the payments space. You will sit at the intersection of product, risk, and customer experience.
What you'll be doing:
- Write clear, human-centric support content for widely used, high-traffic financial products.
- Produce a mix of content: internal \"how-to\" workflows for customer support teams, and external self-service articles for end-users.
- Partner directly with global Product, Risk, and Legal teams to ensure content is accurate and ready before new app features launch.
- Experiment with AI tools and analyse performance data to improve how content is created, ingested and optimised across the business.
Who we are looking for:
- You have a background in technical writing, support content, or UX writing. (If you've touched financial services, BNPL, or regulated products, that's a massive bonus).
- You can adapt your tone: You can write a structured, strict internal process document just as easily as an accessible, friendly FAQ for everyday users.
- You're autonomous: You are comfortable managing your own projects across shifting timelines, asking the right questions, and collaborating with an international management team.
Technical Content Writer in Melbourne employer: Real Time Australia
Join a dynamic SME organisation in Brisbane that values innovation and employee growth, offering a hands-on role as an IT Operations Specialist. With a competitive salary, hybrid work flexibility, and a supportive culture focused on modernisation and technology, you'll thrive in an environment that encourages collaboration and personal development. Enjoy the benefits of working in a fully cloud-based setting while being part of a team that prioritises both operational excellence and employee satisfaction.
