Real Time Australia is seeking an autonomous Dispute Resolution Specialist to act as the final escalation point for complex merchant and consumer disputes in a fully remote role. You will own the complaint lifecycle from escalation through to IDR and EDR, investigating and resolving escalated disputes, and preparing detailed external dispute responses to AFCA and other bodies.
You will analyse complaint data, report trends, and recommend improvements while ensuring fair outcomes under Australian
Remote Dispute Resolution Specialist – AFCA/EDR Expert in Melbourne employer: Real Time Australia
Join a dynamic SME organisation in Brisbane that values innovation and employee growth, offering a hands-on role as an IT Operations Specialist. With a competitive salary, hybrid work flexibility, and a supportive culture focused on modernisation and technology, you'll thrive in an environment that encourages collaboration and personal development. Enjoy the benefits of working in a fully cloud-based setting while being part of a team that prioritises both operational excellence and employee satisfaction.
