Real Time Australia is seeking a Lead BA / Service Designer to lead the end-to-end service design for a high-profile, 12-month AI programme across multiple care facilities in Melbourne. You will map front-stage workflows and back-stage data processes, co-design with frontline staff, and manage AI edge-cases to ensure adoption.
Your role focuses on creating service blueprints and user journeys, facilitating workshops with executives, funding and technical SMEs, and translating pilot learnings
Lead BA & Service Designer: AI for Frontline Care in Melbourne employer: Real Time Australia
Join a dynamic SME organisation in Brisbane that values innovation and employee growth, offering a hands-on role as an IT Operations Specialist. With a competitive salary, hybrid work flexibility, and a supportive culture focused on modernisation and technology, you'll thrive in an environment that encourages collaboration and personal development. Enjoy the benefits of working in a fully cloud-based setting while being part of a team that prioritises both operational excellence and employee satisfaction.
