At a Glance
- Tasks: Administer and optimise Microsoft 365 and Azure environments while providing tech support.
- Company: Dynamic SME focused on digitalisation and modernisation.
- Benefits: $135,000 salary, hybrid work, and career growth opportunities.
- Other info: Join a progressive team in a convenient Brisbane location.
- Why this job: Be the tech backbone in a hands-on role with real impact.
- Qualifications: Experience in IT operations and a passion for helping others.
The predicted salary is between 135000 - 135000 $ per year.
Are you a highly capable IT Operations Support Specialist who loves keeping backend operations secure just as much as you love solving day-to-day tech problems for your team?This is the job for you!
We are seeking a highly capable IT Operations Specialist to take ownership of a fully cloud-based environment.
You will be the technical backbone of a successful SME organization that is highly digitalized and investing heavily in modernization, AI, and data initiatives.
This is a hands-on, ego-free environment.
You won’t be managing staff; instead, you will be the standalone operational expert, walking the floor, optimizing systems, and holding external MSPs accountable to their SLAs.
What you’ll be doing
- Administering and optimizing a complete Microsoft 365 and Azure operational environment (including Entra, SSO, and endpoint management).
- Serving as the primary operational escalation point for Tier 1 external MSPs and cybersecurity partners, ensuring network, firewall, and infrastructure SLAs are met.
- Providing highly visible, friendly L1/L2 ad-hoc technical support to internal users (passwords, device setups, troubleshooting).
- Managing backups and disaster recovery protocols.
- Supporting backend integration and access for enterprise LMS, CRM, and CMS platforms.
What you’ll bring to the team
- Demonstrated technical depth and breadth across systems, servers, networks, and cloud infrastructure, specifically within a comprehensive Microsoft 365 and Azure environment.
- Proven experience as an IT Operations Specialist, IT Generalist, or Standalone Systems Administrator where you have successfully owned the entire IT landscape.
- A strong “service desk” mentality—you genuinely enjoy helping people and have no ego about doing basic tech support alongside complex operational work.
- Commercial maturity and experience managing third-party IT vendors, ensuring SLAs across network and infrastructure are met.
- Strong problem-solving skills with a proactive approach to optimizing underutilized software and supporting modernization projects.
What else is offered
- $135,000 Base Salary + Superannuation.
- Hybrid flexibility (2 days WFH) upon completion of the probation period.
- The opportunity to work on modernization projects alongside a progressive leadership team.
- Convenient Brisbane City Fringe location with parking options.
Must have Australian PR or Citizenship and be located in Brisbane.
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IT Operations Specialist employer: Real Time Australia
Join a dynamic SME organisation in Brisbane that values innovation and employee growth, offering a hands-on role as an IT Operations Specialist. With a competitive salary, hybrid work flexibility, and a supportive culture focused on modernisation and technology, you'll thrive in an environment that encourages collaboration and personal development. Enjoy the benefits of working in a fully cloud-based setting while being part of a team that prioritises both operational excellence and employee satisfaction.
