At a Glance
- Tasks: Solve real IT problems for Australian businesses and manage tech across schools.
- Company: Join an Australian-owned MSP with a supportive, remote-first culture.
- Benefits: Market-rate pay, annual training budget, flexible hours, and career growth.
- Other info: Enjoy varied work across managed IT, cybersecurity, and operational technology.
- Why this job: Make a real impact while working with diverse tech in a collaborative team.
- Qualifications: Experience in IT support, problem-solving mindset, and strong communication skills.
The predicted salary is between 64350 - 78650 $ per year.
Do real engineering work for businesses that notice. IT jobs in Brisbane with an Australian-owned MSP and MSSP. We hire IT professionals who want to solve real problems for Australian businesses, not chase ticket volume. Remote-first across Australia, with training, mentorship and a clear path forward.
Full-time Mid-level Support IT infrastructure and classroom technology across Queensland schools and education sites. Deploy and manage devices through Microsoft Intune, handle help desk requests from teachers and admin staff, and keep printers, networks and classroom tech working day to day. A current Blue Card is required for school site work. Own escalated tickets across a portfolio of managed IT clients. Troubleshoot Microsoft 365, networking, endpoint and server issues, deploy changes safely, and document everything you touch. Mentor Level 1 staff, partner with clients on improvements, and help keep the baseline security stack healthy across every account.
What you would work on:
- Managed IT services: Help desk, device management, patching, backup and proactive maintenance for small and medium Australian businesses.
- Cybersecurity: Endpoint detection and response, 24/6 managed detection and response, Essential Eight alignment, SMB1001 evidence and incident response.
- Microsoft 365 and cloud: Tenant management, Intune enrolment, SharePoint and Teams governance, Azure infrastructure and licensing.
- Operational technology and projects: Ubiquiti UniFi networking, CCTV, access control, site builds and OT security for industrial and remote sites.
Why join Real Bytes:
- Market-rate pay reviewed regularly, tied to outcome and growth, not ticket volume.
- Real team culture: A collaborative, supportive team that backs each other on hard problems.
- Training and growth: Annual training budget for certifications, courses and clear career progression paths.
- Remote-first: Work from anywhere in Australia with flexible hours around your life.
- Work-life balance: Flexible hours and reasonable workloads.
- Varied work: Exposure across managed IT, cyber security, cloud, AI and OT.
What we value:
- A problem-solving mindset and attention to detail.
- Strong communication and a genuine customer focus.
- Willingness to learn and grow continuously.
- A collaborative team player who supports others.
- Integrity and professional ethics in every interaction.
How we hire:
- A straightforward process, no whiteboard trivia, and a reply to every applicant within five business days.
- Conversation: A short call to understand your background, what you are looking for and whether we fit.
- Technical chat: A practical conversation about how you approach real problems.
- Offer: If we both feel it, we make an offer.
Universal Requirements:
- All candidates must confirm they can pass these checks to proceed.
- National Crime Policy Check.
- Rights to Work in Australia Check.
- Blue Card Check (Working with Children).
Real Bytes is an Australian-owned company. We do not use offshore helpdesks.
Level 2 Msp Technician in Canberra employer: Real Bytes Pty Ltd
Real Bytes is an exceptional employer for IT professionals seeking meaningful work in Brisbane, offering a remote-first environment that prioritises employee growth and well-being. With a strong focus on training, mentorship, and a collaborative team culture, employees enjoy flexible hours, market-rate pay, and diverse projects across managed IT and cybersecurity, ensuring a fulfilling career path. Join us to make a real difference for Australian businesses while enjoying a supportive work-life balance.
