At a Glance
- Tasks: Lead a dynamic team to drive client retention and growth in a fast-paced environment.
- Company: Join ReadyTech, an innovative ASX-listed company making a real difference in communities.
- Benefits: Enjoy hybrid work, extra leave, and unique perks like birthday days off and wellness support.
- Other info: Inclusive culture focused on collaboration and meaningful impact.
- Why this job: Be part of a mission-driven team that values diversity and empowers you to grow.
- Qualifications: Experience in account management or client success, preferably in SaaS businesses.
The predicted salary is between 135000 - 165000 $ per year.
About Us
Making a meaningful difference with mission-critical software that empowers communities to thrive.
Ready Tech is more than just a one-trick pony playing in one market with one product, or one customer.
We re‑imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX -listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.
So, what does this mean for you?
It means we can offer you an experience that will push you to be your best, provide career‑building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
- The Key Accountabilities Of The Role
- Client Retention & Growth
- Retention of all existing client accounts with strong focus on strategically valued accounts
- Revenue growth within existing accounts through cloud transition, cross-sell opportunities (AI modules, complementary products/services), price optimisation, and feature expansion
- Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets
- Enterprise Account Leadership
- Lead and manage our largest TAFE and University accounts with executive-level engagement and strategic alignment
- Serve as primary client advocate for Enterprise‑segment accounts, driving adoption and expansion
- Build deep partnerships with key client stakeholders and C‑suite sponsors
- Functional & Strategic Leadership
- Drive the Account Management strategy as the business shifts toward Enterprise‑sized clients
- Build and lead a high‑performing team of Client Success Managers
- Develop capability and systems to prepare our organization and segment for Enterprise scale operations.
- Establish standards, processes, and methodologies that support Enterprise client
- The Key Responsibilities Of The Role
- Lead and develop a team of Client Success Managers, coaching them to own account retention and growth
- Develop and execute comprehensive account retention and expansion strategies for all key accounts
- Build and maintain detailed account plans, risk plans, growth forecasts, and expansion pipelines for Enterprise clients
- Drive strategies that increase product utilization, adoption, advocacy, and Net Revenue Retention
- Identify and prioritize expansion opportunities (cloud migration, AI modules, cross-sell, price optimization) within existing accounts
- Establish and monitor key metrics and health indicators (NRR, GRR, churn, engagement, NPS)
- Leverage data and analytics to inform account strategy and identify early warning signs of churn risk
- Collaborate with Sales, Product, Engineering, Support and Marketing teams to understand customer needs and shape product roadmap priorities
- Translate customer feedback and market insights into actionable strategic recommendations
- Work across internal teams to remove barriers to successful client outcomes and expansion
- Own the transition of our Account Management function from transactional support to strategic Enterprise partnership model
- Characteristics
- Experienced leader with a player‑coach mindset who can lead by example while developing others
- Comfort with ambiguity and uncertainty; can move at pace while staying outcome‑focused
- Entrepreneurial spirit with strong curiosity and learning agility
- Self‑starter with strong ownership mentality and outcome orientation
- Able to build credibility and influence at multiple organizational levels
Skills
- Account management or client success leadership—preferably managing a team in Saa S or subscription‑model businesses
- Strategic thinker who can develop methodologies and processes while remaining hands‑on with key accounts
- Inspirational leader who motivates teams to be client‑focused, demonstrate measurable value, and exceed targets
- Data‑driven mindset; comfortable consuming and using data to inform strategy and decisions
- Excellent communication and executive presence; able to engage at C‑Level with confidence
- Strong collaborator who can work effectively across cross‑functional teams and organizational levels
- Quick thinker with strong problem‑solving skills and ability to prioritize in complex environments
- Knowledge
- Strong understanding of retention, NRR/GRR mechanics, and expansion revenue strategies in Saa S businesses
- Deep experience building and scaling account management or client success functions
- Proven track record growing share of wallet in existing accounts through multi‑year relationships, trust‑building, and scope expansion
Experience
- Proven track record working in account management or client success leadership within a Saa S business
- Experience managing large Enterprise accounts with complex stakeholder dynamics and long implementation cycles
- Demonstrated success in land‑and‑expand business models and Saa S metrics optimization
- Background in education technology, institutional markets, or B2B Saa S serving large organizational clients is a plus
- Why You Should Become a Ready Techer
• A day off for your birthday- hip hip hooray!
- Additional 4 days of leave each year
- Ready Techer Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in‑house baristas
- Access to Sonder- a technology‑driven platform supported by safety, medical and mental health experts - available 24/7
- Company top‑up of Government parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
• And plenty of Ready Tech merch drops along the way!
Ready Tech is committed to seeing things through each other's eyes.
We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.
We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.
Should you have any questions or concerns regarding these requirements, please feel free to contact us.
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Head of Account Management in Sydney employer: ReadyTech
ReadyTech is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation thrives. With a strong commitment to inclusivity and diversity, employees enjoy unique benefits such as additional leave days, hybrid work options, and access to wellness resources, all while contributing to meaningful projects that empower communities. This role not only provides the opportunity to lead a high-performing team but also to engage with significant clients in the education sector, ensuring a rewarding career path in a stable, ASX-listed company.
