Your new company
Ready to build your experience with one of Australia's leading banks? Hays is partnering with Commonwealth Bank to recruit multiple Business Banking Customer Service Specialists. Based in Sydney CBD, this is an opportunity to join a Big Four bank supporting business customers across Australia while gaining valuable banking and customer service experience.
Your new role
As a Business Banking Customer Service Specialist, you'll be the first point of contact for customers seeking support with their accounts and banking enquiries. You'll handle approximately 15-20 inbound calls per day, helping customers find solutions, resolve issues and navigate their banking needs.
Key responsibilities
- Managing inbound customer enquiries
- Resolving customer issues and providing solutions
- Navigating multiple systems to access customer information
- Delivering exceptional customer service in every interaction
- Working collaboratively within a structured team environment
What you'll need to succeed
- Previous customer service experience is essential
- Strong communication skills and professional phone manner
- Ability to manage a high volume of customer interactions
- Resilience, adaptability and a customer-first mindset
- Confidence learning new systems and processes
- Strong attention to detail
What you get in return
- $38.89 per hour plus superannuation
- Contract through to December 2026
- Monday-Friday roster with consistent 9:00am-5:00pm working hours
- Comprehensive full-time training program
- Hybrid working arrangements once reaching competency
- Supportive team culture with ongoing coaching and development
- Experience within a leading Big Four Australian bank
- Valuable banking and customer service experience that can open future career opportunities
Customer Service Specialist - Business Banking in Sydney employer: Rashi Joshi
Randstad is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne. With a focus on employee growth, you will have access to professional development opportunities while working on high-impact projects like the North East Link Tunnels. Enjoy the benefits of a supportive team environment and the chance to contribute to significant infrastructure developments that shape the community.
