Venue Manager – Surly's Surry Hills Lead an Iconic Venue.
Surly's Surry Hills is one of Sydney's most recognisable American-inspired hospitality venues, renowned for authentic BBQ, craft beer, premium whiskey, live sport and genuine hospitality. As a growing hospitality group, we're entering an exciting new phase and are looking for an experienced Venue Manager to lead one of our flagship venues. This is an opportunity to take ownership of a venue with an established reputation, loyal customer base and enormous potential for continued growth. You'll work closely with our leadership team while having the autonomy to lead your team, drive commercial performance and make a genuine impact on the future of the business.
About the Role Reporting directly to the Group General Manager, you'll be responsible for the overall leadership, operational performance and commercial success of Surly's Surry Hills. This is far more than simply managing shifts. We're looking for someone who takes ownership, leads from the front and is passionate about developing people, driving results and delivering exceptional hospitality.
Key Responsibilities
- Lead, coach and develop a high-performing front of house team.
- Deliver exceptional guest experiences and maintain outstanding service standards.
- Drive venue sales, profitability and labour performance.
- Recruit, train and mentor supervisors and future leaders.
- Build a positive, accountable and engaged team culture.
- Oversee day-to-day venue operations and presentation.
- Identify opportunities to increase revenue through events, functions and local marketing initiatives.
- Work collaboratively with our kitchen, marketing and senior leadership teams.
- Ensure compliance with licensing, RSA and company policies.
About You
- Has previous experience managing a busy hospitality venue.
- Leads with integrity, professionalism and accountability.
- Has a strong commercial mindset and understands labour, costs and profitability.
- Is an exceptional communicator who proactively keeps people informed.
- Enjoys mentoring and developing teams.
- Takes ownership and follows through.
- Leads from the floor and isn't afraid to roll up their sleeves.
- Thrives in a fast-paced hospitality environment.
Essential Requirements
- Previous Venue Manager or senior hospitality management experience.
- Current NSW RSA competency.
- NSW Approved Manager (or willingness to obtain).
- Strong leadership and people management skills.
- Excellent communication and organisational skills.
- Demonstrated experience managing labour, service standards and operational performance.
What We Offer
- Competitive salary package.
- Genuine autonomy to lead your venue.
- Career progression within a growing hospitality group.
- Ongoing support from an experienced leadership team.
- Staff discounts and employee benefits.
- The opportunity to make a genuine impact within a growing business.
Why Join Surly's?
We're building more than great venues- we're building a team of passionate hospitality professionals who care about people, culture and delivering memorable guest experiences. If you're looking for a role where you'll be trusted, supported and given the opportunity to make your mark, we'd love to hear from you.
Venue Manager – Surly's Surry Hills employer: Rashi Joshi
Randstad is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne. With a focus on employee growth, you will have access to professional development opportunities while working on high-impact projects like the North East Link Tunnels. Enjoy the benefits of a supportive team environment and the chance to contribute to significant infrastructure developments that shape the community.
