Your new company
Join a purpose-driven Queensland Government Agency that delivers critical services to improve outcomes for people experiencing complex life circumstances. Operating within a highly regulated environment, this organisation plays an important role in partnering with service providers, driving continuous improvement, and ensuring high-quality services are delivered to those who need them most. With a collaborative culture and a strong focus on innovation, governance, and service excellence, this is an opportunity to make a meaningful impact while working alongside experienced professionals.
Your new role
As the Principal Service Delivery Officer – Projects, you will lead and deliver key business improvement initiatives focused on strengthening provider partnerships, service delivery frameworks, and operational outcomes.
Key responsibilities include:
- Developing, implementing and continuously improving provider partnership frameworks and related resources.
- Leading projects that enhance provider engagement, monitoring, and service delivery effectiveness.
- Creating practical procedures, templates, guidelines, and tools that support consistent business practices.
- Providing expert advice and guidance on service delivery frameworks and operational processes.
- Identifying process improvement opportunities and implementing solutions to enhance efficiency and effectiveness.
- Ensuring all activities align with legislative, policy, governance, and organisational requirements.
- Collaborating with internal and external stakeholders to drive positive service and participant outcomes.
What you'll need to succeed
- Demonstrated experience delivering business improvement projects, frameworks, procedures, or operational initiatives.
- Strong project management and organisational skills, with the ability to manage competing priorities.
- Excellent stakeholder engagement, communication, and relationship-building capabilities.
- Experience developing practical resources, processes, templates, and frameworks that support operational consistency.
- The capability to quickly understand legislative, policy, and governance requirements and apply them in practice.
- Experience within healthcare, disability, insurance, human services, or other regulated environments will be highly regarded.
What you'll get in return
Initial contract until 30th November
Hybrid working flexibility
36.25 working week
AO7 Principal Service Delivery Officer - Projects employer: Rashi Joshi
Randstad is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne. With a focus on employee growth, you will have access to professional development opportunities while working on high-impact projects like the North East Link Tunnels. Enjoy the benefits of a supportive team environment and the chance to contribute to significant infrastructure developments that shape the community.
