At a Glance
- Tasks: Troubleshoot software and hardware solutions while supporting customers with POS systems.
- Company: Join a Newcastle-based company with 50 years of experience in award-winning POS solutions.
- Benefits: Enjoy a modern office, on-site parking, and opportunities for skill development.
- Other info: Collaborative team environment with growth plans and a voice in technical direction.
- Why this job: Make a real difference by helping businesses run smoothly with innovative tech.
- Qualifications: Problem-solving skills and a passion for customer support are essential.
The predicted salary is between 54450 - 66550 $ per year.
Overview
Rarekind is seeking a Support Analyst in Newcastle, New South Wales.
The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity.
Responsibilities
- Troubleshoot software and hardware solutions built in-house for customers.
- Provide customer-focused support to minimise downtime and ensure POS systems keep the business running.
- Collaborate with the team and participate in training programs to develop skills in POS systems.
- Contribute to product direction by sharing feedback and working with internal systems and roadmaps.
Qualifications / Experience
- Problem-solving with a customer-centric mindset; enjoy fixing problems for people.
- Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in new tech.
- Willingness to learn, drive, and the ability to support others.
- The Company
The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions.
It has around 15 staff in support and ongoing growth plans.
It values collaboration and gives its team a voice in technical direction.
The role is based in Broadmeadow, with a modern, renovated office and on-site parking.
The Next Steps
If you have a CV, click apply to be considered.
An Information Pack with the Role Description and organisational overview will be sent via email after application.
If you do not have an up-to-date CV, contact Mitch Mc Cormack via the provided channels.
- Seniority level
- Associate
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Technology, Information and Media, IT System Training and Support, and IT Services and IT Consulting
- #J-18808-Ljbffr
Support Analyst in Newcastle employer: Rarekind
At J. Wyndham Prince, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Senior Civil Engineer role offers not only the chance to lead significant projects but also ample opportunities for professional growth and mentorship within a supportive team environment. Located in a vibrant area, we provide our employees with a dynamic workplace that values creativity and encourages meaningful contributions to impactful engineering solutions.
