At a Glance
- Tasks: Manage complex technical issues and drive system improvements in a dynamic environment.
- Company: Join a global leader in next-gen communication technologies.
- Benefits: Competitive salary, travel opportunities, and a focus on professional growth.
- Other info: Flexible hours and diverse workplace culture.
- Why this job: Make a real impact in mission-critical environments while collaborating with global teams.
- Qualifications: 5+ years in hardware/software support and a relevant degree.
The predicted salary is between 72000 - 88000 $ per year.
The Opportunity We are partnering with a global leader in next-generation communication and collaboration technologies.
Our client develops state-of-the-art, consolidated communication platforms utilised by public-safety control rooms and command centres globally.
With multiple major systems currently being deployed, transitioning into support phases, or undergoing significant upgrades, our client is looking for a Systems Support Engineer to take ownership of system performance and customer success.
The Role
As the first point of contact for complex technical service issues throughout the system lifecycle, you will manage everything from deep-dive troubleshooting and error analysis to system audits and change requests.
You will not just be fixing problems; you will be actively planning system extensions, conducting site acceptances, and collaborating with global product managers to drive continuous improvement.
Key Responsibilities
- Serve as the principal point of contact across all technical service operations, swiftly resolving system inquiries and issue reports within strict SLA parameters.
- perform deep-dive analysis, fault isolation, and remediation for intricate software and hardware anomalies in active, mission-critical environments.
- Architect, schedule, and implement complex change requests, system expansions, and platform integration's.
- Execute rigorous verification protocols within internal test labs and deployed client sites, leading formal site acceptance procedures.
- Partner directly with European product management and R&D engineering teams to address escalated issues and drive continuous platform enhancements.
- Carry out thorough operational audits to guarantee peak system efficiency, reliability, and regulatory adherence.
What You Bring to the Table
- Experience: 5+ years of comprehensive hardware and software support experience, ideally operating within mission-critical, high-availability, or public safety environments.
- Core Domain Knowledge: Strong understanding of Voice Communication Systems (VCS) and basic telecommunications protocols/interfaces.
• Tech Stack
- Operating Systems & Virtualisation: Linux (Red Hat), VMWare, ESXi.
- Networking & Comms: Network Administration, CISCO configuration, Vo IP (SIP, RTP).
- Databases: Postgre SQL, MS SQL, Oracle.
- Deployment & Scripting: Software Deployment Systems, Bash Scripts, Kickstart files.
- Monitoring & Logging: Zabbix, Wu G, Rsyslog.
- Service Management: Proficiency with ticketing tools like Jira or Service Now.
- Qualifications: A Bachelor's Degree (or equivalent) in Engineering, Communications, Software, Information Technology, or a related discipline.
- Soft
Skills: High commercial acumen, exceptional attention to detail, and a heavily customer-focused approach.
You must be able to adapt your communication style to suit both deeply technical peers and non-technical stakeholders.
- Additional Requirements
- Travel: This role requires domestic travel to client sites across Australia, as well as international travel to the client's European Headquarters for specialised training.
- Flexibility: Given the mission-critical nature of the supported systems, you must be available outside of standard business hours (8 am - 6 pm) to respond to urgent customer issues either remotely or on-site as required.
- The candidate must be an Australian citizen
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- Degree qualified
Systems Engineer in Sydney employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
