Working directly with business leads and enterprise architects, you will drive the functional lifecycle for SAP Service Cloud V2. You will facilitate requirements discovery, design fit-to-standard service processes, and execute complex hands‑on configuration.
Key responsibilities:
- Lead design workshops for case management, work queue routing, and service request lifecycles.
- Translate operational requirements into functional specifications, business rules, and automated workflows.
- Own the solution design across integration points connecting SAP CX modules to back‑end SAP S/4HANA systems.
- Guide build, testing, user acceptance (UAT), cutover, and deployment phases.
The Tech Stack & Environment
- ERP Integration: SAP S/4HANA
- Delivery: Client-facing advisory and functional execution
What You Bring
- Proven SAP Depth: 7+ years in SAP consulting, including at least 3 years explicitly focused on SAP Service Cloud V2 or SAP ESM.
- Hands‑on Configuration: Demonstrated technical capability configuring SAP Service Cloud V2 org structures, workflows, service process rules, and escalation paths.
- Integration Expertise: Strong practical understanding of data flows and functional dependencies between SAP CX tools and S/4HANA.
- Consulting Maturity: Excellent workshop facilitation, senior stakeholder management, and solution design documentation capabilities.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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SAP ESM Consultant in Melbourne employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
