At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer support across phone and email.
- Company: Randstad, a leading company on the Gold Coast with a focus on customer experience.
- Benefits: Enjoy a hybrid work setup, 35-hour week, and 4 weeks annual leave.
- Other info: Join a vibrant team and make a real impact in customer service.
- Why this job: Shape customer experience strategy while working in a supportive environment.
- Qualifications: Experience in customer support and team leadership is essential.
The predicted salary is between 62100 - 75900 $ per year.
Randstad on the Gold Coast is seeking a Head of Customer Support / Call Centre Manager for a 12-month fixed-term contract.
You will lead a team of 12-15 professionals, balancing customer-centric service with operational excellence across phone and email channels.
The role offers a hybrid work arrangement (office Mon-Wed, WFH Thu-Fri) and a 35-hour week with 4 weeks annual leave, reporting to Senior Leadership and shaping customer experience strategy.
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Head of Customer Support – Hybrid employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
