Reception & Rostering Coordinator
Location: Geelong, VIC
Work Type: Full-time or 4 days per week (100% onsite; no WFH flexibility available)
Pay Rate: $36.81 per hour + superannuation
Tenure: Temporary / Casual, with strong potential for permanent placement
About the Role
We are seeking a reliable, organised, and professional Reception & Rostering Coordinator to join our client's vibrant team in Geelong. This is a dynamic, front-facing role designed for a skilled administrator who can seamlessly balance front-desk operations with complex workforce scheduling.
If you thrive under pressure, possess stellar communication skills, and enjoy keeping an office running smoothly, we want to hear from you!
Key Responsibilities
Front Desk & Client Services
- Act as the welcoming first point of contact for clients, families, care workers, and visitors.
- Efficiently manage a high volume of incoming phone calls, addressing inquiries and directing matters appropriately.
- Handle general monthly office duties, including managing post, document destruction (shredding), laminating, and ordering office supplies.
Rostering & Workforce Coordination
- Coordinate, build, and maintain accurate staff rosters using electronic management systems.
- Match and allocate care workers to shifts based on client needs, worker skills, and availability.
- Communicate shift assignments, last-minute changes, and cancellations clearly and promptly to staff and clients.
- Monitor leave, unexpected absences, and shift coverage to ensure continuity of care for clients.
Records & Data Administration
- Maintain accurate, up-to-date client and staff records in internal databases.
- Complete monthly administrative workflows, such as printing client statements and generating routine operational reports.
- Maintain fast and accurate data entry across Microsoft Office programs.
What We Are Looking For
- Experience: Prior background in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
- Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry skills. Experience with electronic rostering software is highly regarded.
- Communication: Exceptional verbal and written communication skills with a clear, calm, and respectful phone manner.
- Organisation: High-level organizational abilities with a knack for prioritizing tasks in a fast-paced, high-volume environment.
- Attributes: A punctual, honest, approachable, and resilient team player who adapts easily to changing daily demands.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Receptionist & Rostering Coordinator in Geelong employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
