Library Customer Service Officer
Location: St Kilda (100% on-site)
Work Type: Part-time (21 hours per week)
Pay Rate: $48.85 – $52.18 per hour + superannuation
Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position
About the Opportunity
Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.
These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
- Position 1: Monday (evening shift), Tuesday, Wednesday
- Position 2: Monday, Thursday (evening shift), Friday
- Position 3: Wednesday, Thursday (evening shift), Friday
Key Responsibilities
- Deliver warm, professional, front-of-house customer service to library visitors and community members.
- Assist patrons with borrowing, returns, catalog searches, and digital library resources.
- Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
- Support library administration, circulation duties, and shelf maintenance.
Key Requirements
- Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
- Strong interpersonal and communication skills, with a patient and approachable attitude.
- Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
- Availability to work 100% on-site in St Kilda across your chosen shift schedule.
- Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Qualification
- Previous experience working in libraries space is highly regarded
- Customer service experience
- Strong admin and systems savvy.
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Customer Service Officer - Library x3 employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
