- Coordinate and action workflow relating to department-specific correspondence and communications.
- Utilise internal workflow management platforms and email systems to track tasks.
- Receive and analyse incoming correspondence to identify the appropriate internal work area for allocation.
- Assign tasks to relevant teams with clear deadlines, review and edit drafted responses, and manage the internal approval process.
- Re-allocate and redirect correspondence sent to incorrect business units.
- Monitor timeframes and track correspondence to ensure key performance indicators (KPIs) and service standards are met.
- Maintain, update, and contribute to the team-wide knowledge repository.
- Manage high-volume shared inboxes efficiently.
What will you need to be successful in this role
- Written communication, attention to detail, enterprise software and records management systems, shared inbox management.
- Prioritisation, deadline control, workflow planning, and Service Level Agreement (SLA) awareness.
- Initiative, root-cause analysis, Standard Operating Procedure (SOP) creation, and continuous improvement.
- Collaboration, respectful conflict resolution, reliability, client-focused service, and integrity.
- Self-management, adaptability, learning agility, and data confidentiality.
What You'll Receive
- Initial contract until 31 December 2026 with potential to extend
Why work with Randstad?
We value our contractors, working with us gives you access to:
- Dedicated Support: A direct consultant to guide you through your placement.
- Exclusive Discounts: Savings at top retailers, including Woolworths, JB Hi-Fi, Myer, David Jones, Rebel Sport, Hoyts cinemas, and more.
- Wellbeing Services: Free access to our Employee Assistance Program (EAP) for professional support for you and your family.
- Easy Payroll Access: View your payslips instantly via the MyRandstad App.
- Weekly Pay: A reliable weekly pay cycle so you receive your earnings faster.
Note, unfortunately due to a high volume of interest in these roles only shortlisted candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
Band 3 - Correspondence Officer in Brisbane employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
