At a Glance
- Tasks: Review and verify identity and travel documents in a fast-paced environment.
- Company: Join a critical operational team in the heart of Brisbane CBD.
- Benefits: Initial contract until June 2027 with comprehensive onboarding and training.
- Other info: We welcome applicants from all backgrounds and offer excellent career growth.
- Why this job: Make a real impact by ensuring compliance and security for travellers.
- Qualifications: Experience in document verification and strong attention to detail required.
The predicted salary is between 69300 - 84700 $ per year.
We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification on an initial contract until 30th June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.
You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training.
What You Will Bring:
- Proven experience in high volume processing, document verification, or case management
- Strong attention to detail with an eye for detecting errors or inconsistencies
- Demonstrated customer service capability across multiple channels
- Sound decision-making skills within structured legislative or policy frameworks
- Microsoft Office proficiency and quick adoption of complex secure systems
- Australian Citizenship (mandatory for Baseline Security clearance processing)
We actively encourage applications from any background.
APS4 Passport Case Officer employer: Randstad
Join a dynamic local operator as an Accounts/Payroll Officer, where you'll thrive in a warm and collaborative culture that prioritises employee well-being and growth. With flexible work arrangements, including the option to work from home one day a week, and unique perks like a paid day off for your birthday and a monthly health grant, this company is committed to creating a rewarding workplace that values your contributions. Be part of a team that invests in your development while enjoying a friendly environment filled with good banter and regular team-building events.
