At a Glance
- Tasks: Support subcontractors and ensure top-notch service delivery in a dynamic team.
- Company: Join Randstad, a leader in technical solutions with a focus on teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Diverse workplace that values equal opportunities and encourages all backgrounds to apply.
- Why this job: Be the vital link between teams and clients, making a real difference every day.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
The predicted salary is between 39600 - 48400 $ per year.
Randstad is hiring on behalf of a well-established technical solutions provider and is seeking a highly organised and proactive Operations / Customer Service Administrator to join their tight knit team.
We are looking for a professional who thrives in a dynamic team environment and has a passion for coordination, communication and customer service excellence.
About the Role
You will play a critical role in supporting subcontractors and ensuring service delivery meets high standards and data is entered accurately into the system for reports.
You’ll be the operational link between the field team, internal departments, and clients managing daily communications.
Key Responsibilities
- Provide daily support and communication to subcontractors and technicians.
- Respond promptly to client and technician queries via email and phone.
- Prepare and distribute daily operational reports.
- Support technicians with app and device issues.
- Maintain accurate job notes and ensure manual compliance.
- Handle a range of admin and coordination duties, including inbound and outbound calls.
What We’re Looking For
- Strong verbal and written communication skills with a professional phone manner.
- High attention to detail with excellent time management and multitasking abilities.
- Ability to work independently and manage competing priorities.
- Problem-solving mindset and a proactive, solutions-focused attitude.
- Intermediate to advanced skills in Microsoft Office (especially Excel).
- Experience in customer service or operations support preferred.
- Ability to build and maintain strong relationships with a variety of stakeholders.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Customer Service Administrator employer: Randstad Pty
As a leading public sector department in Queensland, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Project Training Officer role offers the unique opportunity to contribute to a significant digital transformation while enjoying comprehensive training resources, collaborative teamwork, and the chance to make a meaningful impact across the state. With a commitment to diversity and equal opportunities, we ensure that every team member feels valued and empowered to excel in their career.
