The Role
We are seeking a proactive, highly organised, and detail oriented Business Support Officer to manage the end-to-end flow of communications. This role provides exceptional administrative support to the wider team.
Acting as a key operational hub for the office, you will oversee electronic document management, deliver professional front of house customer service, and liaise with key stakeholders.
Key Responsibilities
- Records Management: Efficiently manage high volumes of incoming and outgoing hard copy and electronic correspondence using an Electronic Document & Records Management System, receipting, workflow allocation, tracking, reporting, and archiving in accordance with public sector compliance standards.
- Workflow & Briefing Support: Ensure all correspondence is thoroughly packaged and distributed appropriately.
- Customer Service: Provide an exemplary reception service for visitors and telephone enquiries, strictly adhering to protocols, delivering a responsive and respectful customer experience.
- Stakeholder Liaison: Build and maintain collaborative, trusted relationships with internal and external stakeholders.
- Continuous Improvement: Identify opportunities to streamline administrative workflows, update operating procedures, and assist with special projects assigned by leadership.
- Confidentiality & Compliance: Handle sensitive information with utmost discretion, ensuring adherence to public sector ethics and safety standards.
Key Capabilities
- Executive / Government Acumen: A solid understanding of the machinery government, including the roles and relationships between public sector agencies.
- Records Management Expertise: Demonstrated experience with record keeping platforms, workflow coordination, and knowledge of official record keeping , disposal, and archiving standards.
- Prioritisation & Agility: Proven ability to manage high volume workloads, meet strict deadlines, adapt to changing priorities, and show initiative in fast paced settings.
- Exceptional Communication: Clear, articulate verbal communication and refined written skills, with the ability to navigate complex or sensitive customer enquiries calmly and diplomatically.
- Discretion & Professionalism: Uncompromising integrity when managing confidential information and working with decision makers.
- Collaborative Mindset: A positive, team first approach focused on mutual support, information sharing, and high standards of service delivery.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
qualification
- EA
working at
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ASO3 Business Support Officer in Adelaide employer: Randstad Pty
As a leading public sector department in Queensland, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Project Training Officer role offers the unique opportunity to contribute to a significant digital transformation while enjoying comprehensive training resources, collaborative teamwork, and the chance to make a meaningful impact across the state. With a commitment to diversity and equal opportunities, we ensure that every team member feels valued and empowered to excel in their career.
