Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.
Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services. You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.
- Manage day to day mobile device requests, configuration, and hardware triage
- Perform bulk deployments, enrolments, and factory resets across smartphones and tablets
- Coordinate SIM card allocations, carrier activations, and service changes with external telco providers
- Log and resolve incidents and service requests in the enterprise ticketing system
- Create clear process documentation, user guides, and technical support materials
The Tech Stack & Environment
- Enterprise iOS and Android smart devices and peripherals
- Google Workspace / Google Account management
- Telco carrier portals for bulk SIM management and provisioning
- Microsoft Office 365 and enterprise ITSM ticketing platforms
What You'll Bring
- Proven hands on technical support experience across mobile devices, tablets, and mobile operating systems
- Practical administration experience with AirWatch / Workspace ONE MDM
- Demonstrated background in device provisioning, Google account setup, and carrier SIM activations
- Strong stakeholder communication skills with the ability to support diverse users under pressure
- Australian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearance
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Mobility Technical Support in Sydney employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
