At a Glance
- Tasks: Manage motor vehicle claims and deliver exceptional customer experiences.
- Company: Rapidly growing insurance brokerage in Norwest, Sydney.
- Benefits: Competitive salary, career development, and a supportive culture.
- Other info: Join a passionate team where your voice matters and growth is encouraged.
- Why this job: Make a real impact while helping clients during critical times.
- Qualifications: Experience in motor vehicle claims and strong customer service skills.
The predicted salary is between 85000 - 110000 $ per year.
- Claims Consultant | Motor Vehicle Claims
- Position Type: Permanent, Full-time
About the Role
Randstad is proud to partner with a rapidly growing insurance brokerage based in Norwest, Sydney.
As their team expands, they are seeking a dedicated and client-focused Claims Consultant specialising in motor vehicle claims.
This is a pivotal position within the business.
You won't be managing rigid call-handling metrics; instead, your primary goal will be delivering an exceptional customer experience.
You will serve as the primary point of contact for clients during critical times, guiding them seamlessly through the claims lifecycle while representing the firm with integrity and professionalism.
Key Responsibilities
- Portfolio & Claims
Management: Process new claim notifications efficiently while managing an active portfolio of motor vehicle claims from notification through to final settlement.
- Client Advocacy & Guidance: Serve as the "face and voice" of the business.
Communicate proactively and empathetically with insureds, educating them on the claims process and setting clear expectations.
- Policy Analysis: Interpret policy wording accurately to assess coverage, determine liabilities, and apply relevant excess, warranties, or exclusions.
- Evidence Gathering & Estimation: Collect all necessary documentation, police reports, and damage assessments to verify claims and ensure precise estimation.
- Stakeholder & Supplier Liaison: Build and maintain strong relationships with insurers, assessors, repairers, and third parties to drive fair and timely outcomes for your clients.
About You
- Experience: Demonstrated experience managing end-to-end motor vehicle claims within a brokerage or insurer environment is highly preferred.
- Customer Service: Minimum of 1 year in customer service with a demonstrated track record of delivering top-tier service.
- Communication: Exceptional verbal and written communication skills; bilingual capabilities in English and Hindi are advantageous.
- Attributes: Proactive, self-motivated, adaptable to fast-paced environments, and passionate about continuous learning and career progression.
- Work Rights: Full Australian Working Rights (Australian Citizen or Permanent Resident) required.
- What's on Offer
- Customer-First Culture: A workplace culture centered on high-quality service outcomes rather than strict average handling time (AHT) metrics.
- Career Development: Ongoing personal and professional development with clear pathways for growth within Sydney's fastest-growing brokerage.
- Empowered Impact: Work alongside a passionate management team where your voice matters and you can directly influence operational success.
- Competitive Package: A competitive base salary ranging from $85,000 to $110,000 + Super, depending on prior experience.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Claims Consultant in Sydney employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
