As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.
Location: Kyneton Vic 3444
Duration of the project: 29th October 2026 to 4th December 2026
You will be responsible for:
- Acting as the first point of contact for technical enquiries (face to face, onsite).
- Logging, triaging, and managing incident priorities under tight, time critical constraints.
- Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
- Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
- Maintaining highly accurate asset tracking records and documentation for all deployed equipment.
IT Support Officer - Kyneton
The Role
As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.
Location: Kyneton Vic 3444
Rate: $51.55 per hour plus superannuation (12%)
Duration of the project: 29th October 2026 to 4th December 2026
You will be responsible for:
- Acting as the first point of contact for technical enquiries (face to face, onsite).
- Logging, triaging, and managing incident priorities under tight, time critical constraints.
- Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
- Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
- Maintaining highly accurate asset tracking records and documentation for all deployed equipment.
The Environment & Logistics
- Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
- Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
- Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).
What You’ll Bring
- Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
- Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
- Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
- Soft Skills: Outstanding communication, a calm demeanour during high pressure peaks, and exceptional escalation judgement.
- Integrity: Absolute political neutrality and professionalism when handling sensitive data.
- Flexibility & Reliability
- Car & Licence required
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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IT Support Officer - Kyneton in Mildura employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
