At a Glance
- Tasks: Lead and transform Home Assessing operations while mentoring teams and managing supplier relationships.
- Company: Join a leading domestic insurer with a focus on innovation and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in a key leadership role within a dynamic industry.
- Qualifications: 5+ years of senior leadership experience in Home Assessing or related fields.
The predicted salary is between 81000 - 99000 $ per year.
On behalf of our client, a leading domestic insurer, we are seeking a dynamic State Manager to lead and transform their Home Assessing operations based in Sunshine. This key leadership role gives you direct oversight of 3 core operational teams:
- 10 Minor Assessors
- 6 Moderate Assessors
- The entire On-Road & Field Assessing Cohort
You will be responsible for setting strategy, driving team capability uplift, and managing key supplier and repairer relationships to ensure high-quality service and commercial performance.
Key Responsibilities
- Capability Uplift & Leadership: Mentor direct reports and establish structured training rhythms to elevate technical expertise across the entire assessing cohort.
- Supplier & Network Management: Work alongside procurement teams to liaise with suppliers, vet repair networks, monitor KPI performance, and ensure adequate regional coverage.
- Operational Control: Serve as the final escalation point for complex technical claims, disputes, and compliance matters.
- Performance Rhythms: Oversee operational risks, OH&S standards, and repair network efficiency to hit corporate targets.
What You'll Need
- 5+ years of senior leadership experience in Home Assessing, Building Repair, or Restoration.
- Demonstrated background in upskilling and coaching multi-tiered assessing teams.
- Strong commercial acumen with hands-on experience managing external suppliers and contractor networks.
- Outstanding negotiation and stakeholder engagement skills.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
State Manager in Melbourne employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
