At a Glance
- Tasks: Investigate and resolve superannuation disputes while engaging with stakeholders.
- Company: Prominent organisation in Melbourne CBD with a focus on diversity.
- Benefits: $40 per hour + super, hybrid work model after training.
- Other info: Full-time training followed by flexible work arrangements.
- Why this job: Make a real difference by resolving complex disputes in a supportive environment.
- Qualifications: 2-3+ years in superannuation disputes or relevant qualifications in Law, Commerce, or Finance.
The predicted salary is between 40 - 40 $ per hour.
6-Month Contract | $40 per hour + Super | Melbourne CBD (Hybrid post-training)
The Opportunity
We are currently recruiting for an analytical and solution-focused Dispute Resolution Specialist on behalf of a prominent organisation based in the Melbourne CBD. You will manage a portfolio of dispute files involving superannuation fund members, trustees, and service providers. Your core focus will be investigating factual timelines, facilitating conciliations, and resolving complex superannuation disputes in line with relevant governing rules, trust deeds, and statutory frameworks.
Key Responsibilities
- File Investigation & Analysis: Thoroughly review superannuation dispute files including death benefit distributions, total and permanent disability (TPD) claims, fee assessments, and administrative errors; evaluate supporting evidence, identify core issues, and determine fair and reasonable remedies.
- Alternative Dispute Resolution (ADR): Schedule, prepare for, and conduct effective conciliations and negotiations between members, legal representatives, and fund trustees.
- Framework & Legislation Application: Apply principles of natural justice, procedural fairness, relevant statutory standards, trust law, and precedent guidelines to achieve timely, balanced outcomes.
- Stakeholder Engagement: Maintain clear, empathetic, and objective communication with fund members, legal advocates, beneficiaries, and corporate case managers.
- Escalation & Systemic Reporting: Draft comprehensive case assessments and elevate complex legal questions, potential systemic issues, or breaches of trust obligations to senior decision-makers.
What We Are Looking For
- Experience: 2-3+ years in superannuation claims/disputes, alternative dispute resolution, legal practice, financial services compliance, or consumer advocacy (or relevant tertiary qualifications in Law, Commerce, or Finance).
- ADR Skills: Proven ability to manage conflict, mediate delicate or sensitive discussions, and negotiate outcomes between opposing parties.
- Analytical Capability: Strong problem-solving skills with the ability to digest trust deeds, medical assessments, financial statements, and complex superannuation account histories efficiently.
- Communication: Superior verbal communication and plain-English drafting skills, with an ability to unpack complex superannuation concepts for non-technical audiences.
- Time Management: Demonstrated history of managing active caseloads and meeting strict procedural targets in a fast-paced environment.
Pay Rate: $40.00 per hour + superannuation
Training: 100% full-time on-site in the office for the first 6-8 weeks. After training: Hybrid model (3 days in office / 2 days work from home).
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Dispute Resolution Officer in Melbourne employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
