Pay Rate: $42.52 per hour + Super
The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.
1. Customer Service & Case Management
Provide fast, efficient, and empathetic service aiming for 1st Contact Resolution.
Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
Handle customer complaints calmly and professionally in accordance with council values.
Manage incoming phone inquiries, providing clear and helpful information.
Handle digital channels concurrently, including webchats, social media responses, emails, and e-CRS forms.
3. Counter Duties & Cashiering
Welcome visitors at reception and effectively manage customer flow during busy periods.
Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
Receive incoming deliveries/couriers and sharps containers according to safety guidelines
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Customer Service Officer in Melbourne employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
