Location: Clayton, VIC | Type: Full-time, 100% On-site
Branch Manager - Health Insurance
Salary: $100,000 - $105,000 + Super + Incentives
About Our Client
We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development.
The Opportunity
In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.
Key responsibilities include:
- Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement.
- Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC).
- Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences.
- Operational Management: Manage branch resourcing, budget parameters, risk compliance, and Fund operational standards.
What We Are Looking For
- Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting.
- Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction.
- Operational Capabilities: Sound judgment under pressure, strong organizational skills, and proficiency in MS Office suite.
- Location: Commutable to Clayton, VIC for full-time, on-site duties.
- Fluency in Mandarin and/or Cantonese is highly advantageous
What's in It for You?
- Competitive Package: Base salary of $100,000 - $105,000 + Super
- Career Development: Ongoing leadership training and clear progression pathways
- Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Branch Manager - Health Insurance in Melbourne employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
