At a Glance
- Tasks: Support and maintain ICT environments, ensuring smooth operations for users across Queensland.
- Company: Join a dynamic team at Digital and Technology Solutions, focused on innovative ICT services.
- Benefits: Gain valuable experience in a supportive environment with potential for contract extension.
- Other info: Perfect opportunity for tech-savvy individuals looking to kickstart their career in ICT.
- Why this job: Be the tech hero, solving problems and making a difference in government operations.
- Qualifications: Strong knowledge of Microsoft 365, Windows OS, and end-user management tools required.
The predicted salary is between 78750 - 96250 $ per year.
Applications close Tuesday, October 13th. This role is strictly open to Brisbane-based candidates only.
Contracted till January 29th 2027 (possible extension).
About the Organisation & Team
Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners. The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services. As the face of DTS, the team facilitates technology services through customer engagement, support, and education.
Role Purpose
Working within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments. This role ensures effective end-user support, environment maintenance, and successful hardware/software deployments across Queensland.
Key Responsibilities & Accountabilities
- Technical Maintenance & Support: Install, maintain, and support enterprise ICT environments using relevant platforms and tools. Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms. Support end-user platforms including Microsoft Configuration Manager (MECM), Microsoft Intune, and ServiceNow. Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting. Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.
- Operations & Problem Solving: Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework. Participate in statewide ICT hardware and software rollouts and deployments.
- Consultation & Collaboration: Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations. Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services. Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.
Key Selection Criteria & Eligibility
- Technical Expertise: Strong technical knowledge of Microsoft 365, Windows OS, desktop and mobile hardware, and video conferencing equipment. Solid understanding of enterprise end-user management tools (Intune, MECM) and ITSM platforms (ServiceNow). Practical understanding of networking fundamentals (TCP/IP, LAN, WAN).
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Desktop Support Officer in Brisbane employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
