At a Glance
- Tasks: Manage daily operations and support a dynamic team in the Service & Care division.
- Company: Join a leading Australian engineering and equipment manufacturing group with 40+ years of growth.
- Benefits: Enjoy onsite parking, professional development, and a supportive work environment.
- Other info: Work with an experienced GM who values autonomy and clear communication.
- Why this job: Be at the heart of operations, making a real impact on service delivery and team success.
- Qualifications: Experience in service coordination or operations management in technical industries is essential.
The predicted salary is between 59400 - 72600 $ per year.
Randstad are recruiting on behalf of a premier Australian engineering, equipment manufacturing, and service group with over 40 years of continuous growth.
Operating across consulting, manufacturing, and technical maintenance, they deliver heavy-duty commercial equipment and service solutions across Australia.
Randstad are recruiting on behalf of a premier Australian engineering, equipment manufacturing, and service group with over 40 years of continuous growth.
Operating across consulting, manufacturing, and technical maintenance, they deliver heavy-duty commercial equipment and service solutions across Australia.
The Opportunity
Reporting directly to the General Manager of Equipment & Service, you will own the day-to-day heartbeat of the Service & Care division.
This is a busy, high-impact operational role ideal for an experienced Service Coordinator, Dispatch Supervisor, or Trade Operations Manager ready to run an internal division.
You'll keep field technicians moving, ensure jobs are billed promptly, and manage a blended onshore and offshore support team.
Key Responsibilities
- Oversee job allocation, balancing preventative maintenance schedules with urgent, reactive technician callouts.
- Mentor and supervise local and offshore administration and customer care desks, ensuring SLAs and job completion targets are met.
- Work closely with accounts to ensure completed work orders are invoiced promptly, supplier costs are verified, and debtors are managed.
- Coordinate with warehouse/procurement to ensure technicians have required replacement parts ready on time.
- Maintain data integrity across CRM and job management platforms (Sim PRO or equivalent).
- Support from the front-ready to step into allocation or customer escalation desks whenever required to keep workflows moving.
- What We Are Looking For
- Experience in service coordination, dispatch, or operations management within trade, construction, mechanical services, equipment hire, or technical industries.
- Strong familiarity with scheduling/job tracking platforms such as Sim PRO, Aro Flo, Jobpac, or similar tools.
- Experience supervising internal administration, dispatch teams, or offshore support desks.
- Solid understanding of job invoicing, technician productivity metrics, and work order close-outs.
- What's on Offer
- Onsite parking.
- Work alongside an experienced GM who values autonomy and clear communication.
- Permanent, full-time role with an established industry market leader.
- External and internal upskilling provided as required.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Operations & Administration Manager in Bankstown employer: Randstad NV
Randstad is an exceptional employer, recognised as a Great Place to Work and a Forbes World's Best Employer, fostering a culture of collective growth and success. Located in Canberra, our team thrives in a supportive environment that prioritises employee development, offering clear career advancement pathways, competitive compensation, and unique benefits such as extra leave for service and wellness programs. Join us to be part of a close-knit, goal-oriented team that values ambition and inclusivity while making a meaningful impact in the recruitment industry.
