At a Glance
- Tasks: Provide Level 1 IT support and troubleshoot technical issues on-site.
- Company: Join a dynamic team at Randstad, committed to diversity and equal opportunities.
- Benefits: Earn $51.55 per hour plus superannuation with flexible shifts.
- Other info: Opportunity for growth and learning in a supportive team.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced environment.
- Qualifications: 2+ years of IT support experience and strong communication skills.
The predicted salary is between 51.55 - 51.55 $ per hour.
The Role
As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project.
This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.
Duration of the project: 29th October 2026 to 4th December 2026
You will be responsible for
- Acting as the first point of contact for technical enquiries (face to face, onsite).
- Logging, triaging, and managing incident priorities under tight, time critical constraints.
- Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
- Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
- Maintaining highly accurate asset tracking records and documentation for all deployed equipment.
- The Environment & Logistics
- Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
- Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
- Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).
- What You'll Bring
- Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
- Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
- Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
- Soft Skills: Outstanding communication, a calm demeanour during high pressure peaks, and exceptional escalation judgement.
- Integrity: Absolute political neutrality and professionalism when handling sensitive data.
- Flexibility & Reliability
- Car & Licence required
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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IT Support Officer – Kyneton employer: randstad digital australia
Randstad is an exceptional employer, offering a dynamic work culture that prioritises innovation and professional growth. As a Data Solutions Lead in the vibrant Brisbane CBD, you'll enjoy flexible work-from-home options, access to continuous learning through Udemy, and exclusive discounts, all while contributing to impactful data transformation projects in the mining sector. Join us to be part of a diverse team that values your expertise and fosters a supportive environment for career advancement.
Contact Details:
randstad digital australia Recruitment Team
