Library Customer Service Officer
Location: St Kilda (100% on-site)
Work Type: Part-time (21 hours per week)
Pay Rate: $48.85 - $52.18 per hour + superannuation
Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position
About the Opportunity
Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.
These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
- Position 1: Monday (evening shift), Tuesday, Wednesday
- Position 2: Monday, Thursday (evening shift), Friday
- Position 3: Wednesday, Thursday (evening shift), Friday
Key Responsibilities
- Deliver warm, professional, front-of-house customer service to library visitors and community members.
- Assist patrons with borrowing, returns, catalog searches, and digital library resources.
- Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
- Support library administration, circulation duties, and shelf maintenance.
Key Requirements
- Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
- Strong interpersonal and communication skills, with a patient and approachable attitude.
- Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
- Availability to work 100% on-site in St Kilda across your chosen shift schedule.
- Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Customer Service Officer - Library x3 in Melbourne employer: Randstad - Business Support
As a government organisation located in Footscray VIC, we pride ourselves on fostering a supportive and inclusive work culture that values diversity and employee well-being. With hybrid working flexibility and access to a range of benefits, including discounts at major retailers and an employee assistance program, we are committed to providing our staff with meaningful growth opportunities and a rewarding work experience. Join us as an Accounts Payable Officer and be part of a team that makes a difference in the community while enjoying a stable temp contract until 2026.
Contact Details:
Randstad - Business Support Recruitment Team
