At a Glance
- Tasks: Review and verify identity and travel documents in a fast-paced environment.
- Company: Join Randstad, a leader in equal employment opportunities and diversity.
- Benefits: Comprehensive onboarding, training, and a supportive team environment.
- Other info: Work on-site in Brisbane CBD with excellent career growth potential.
- Why this job: Make a real impact by ensuring compliance and security in travel documentation.
- Qualifications: Experience in document verification and strong attention to detail required.
The predicted salary is between 62100 - 75900 $ per year.
We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification on an initial contract until 30th June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.
The Environment & System Framework
You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training.
What You Will Bring
- Proven experience in high volume processing, document verification, or case management
- Strong attention to detail with an eye for detecting errors or inconsistencies
- Demonstrated customer service capability across multiple channels
- Sound decision-making skills within structured legislative or policy frameworks
- Microsoft Office proficiency and quick adoption of complex secure systems
- Australian Citizenship (mandatory for Baseline Security clearance processing)
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
APS4 Passport Case Officer in Brisbane employer: Randstad - Business Support
As a government organisation located in Footscray VIC, we pride ourselves on fostering a supportive and inclusive work culture that values diversity and employee well-being. With hybrid working flexibility and access to a range of benefits, including discounts at major retailers and an employee assistance program, we are committed to providing our staff with meaningful growth opportunities and a rewarding work experience. Join us as an Accounts Payable Officer and be part of a team that makes a difference in the community while enjoying a stable temp contract until 2026.
Contact Details:
Randstad - Business Support Recruitment Team
