On behalf of our client, a leading domestic insurer, we are seeking a dynamic State Manager to lead and transform their Home Assessing operations based in Sunshine.
This key leadership role gives you direct oversight of 3 core operational teams:
10 Minor Assessors
6 Moderate Assessors
The entire On-Road & Field Assessing Cohort
You will be responsible for setting strategy, driving team capability uplift, and managing key supplier and repairer relationships to ensure high-quality service and commercial performance.
Key Responsibilities
Capability Uplift & Leadership: Mentor direct reports and establish structured training rhythms to elevate technical expertise across the entire assessing cohort.
Supplier & Network Management: Work alongside procurement teams to liaise with suppliers, vet repair networks, monitor KPI performance, and ensure adequate regional coverage.
Operational Control: Serve as the final escalation point for complex technical claims, disputes, and compliance matters.
Performance Rhythms: Oversee operational risks, OH&S standards, and repair network efficiency to hit corporate targets.
What You'll Need
5+ years of senior leadership experience in Home Assessing, Building Repair, or Restoration.
Demonstrated background in upskilling and coaching multi-tiered assessing teams.
Strong commercial acumen with hands-on experience managing external suppliers and contractor networks.
Outstanding negotiation and stakeholder engagement skills.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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State Manager - Insurance in Melbourne employer: Randstad - Banking & Financial Services
This esteemed financial advice firm in East Perth is an exceptional employer, offering a supportive work culture that prioritises client relationships and employee well-being. With a focus on professional growth, the company provides extensive resources, including full paraplanning support and opportunities for equity, ensuring that employees can thrive in their careers while enjoying a positive work/life balance. Join a team that values diversity and fosters a fun, collaborative environment where your contributions are recognised and rewarded.
Contact Details:
Randstad - Banking & Financial Services Recruitment Team
