Library Customer Service Officer
Location: St Kilda (100% on-site)
Work Type: Part-time (21 hours per week)
Pay Rate: $48.85 – $52.18 per hour + superannuation
Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position
About The Opportunity
Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.
These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
- Position 1: Monday (evening shift), Tuesday, Wednesday
- Position 2: Monday, Thursday (evening shift), Friday
- Position 3: Wednesday, Thursday (evening shift), Friday
Key Responsibilities
- Deliver warm, professional, front-of-house customer service to library visitors and community members.
- Assist patrons with borrowing, returns, catalog searches, and digital library resources.
- Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
- Support library administration, circulation duties, and shelf maintenance.
Key Requirements
- Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
- Strong interpersonal and communication skills, with a patient and approachable attitude.
- Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
- Availability to work 100% on-site in St Kilda across your chosen shift schedule.
- Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-18808-Ljbffr
Customer Service Officer - Library x3 in Melbourne employer: Randstad Australia
ALPA is an exceptional employer that offers a unique opportunity to make a meaningful impact in remote First Nations communities while enjoying generous benefits such as 5 weeks of annual leave and salary packaging options. With a strong commitment to employee growth and a collaborative work culture, you will be part of a passionate team dedicated to enhancing the lives of Aboriginal Australians through powerful storytelling and strategic communications. Join us in this rewarding role where your skills can truly make a difference.
