Lead Senior Systems Engineer in Melbourne

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that supports Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience. Our Infrastructure Support team is responsible for the reliable operation and ongoing improvement of critical technology platforms across Coles Group.

You’ll join an experienced engineering team focused on building secure, resilient and supportable infrastructure while continually improving how we operate through automation, strong engineering practices and effective collaboration.

As a Senior Systems Engineer, you’ll play a senior hands-on technical role within our Infrastructure Support team, helping design, support and continuously improve our core infrastructure platforms. Working across on-premises and Azure-connected environments, the team supports core infrastructure services spanning Azure Local, Windows Server, Hyper-V, Azure Kubernetes Service, enterprise monitoring, automation, backup and recovery.

You will provide technical leadership across Azure Local, Azure-connected services, AKS, Windows Server, Hyper-V and HPE infrastructure, while acting as an escalation point for complex infrastructure issues. As part of this role, you’ll work closely with engineering teams, project teams, technology partners and vendors to ensure solutions are practical, reliable and aligned with business requirements.

You’ll also have strong troubleshooting, analytical and communication skills, with the ability to explain complex technical issues clearly and work effectively with both technical and non-technical stakeholders. Experience mentoring engineers, working within ITIL incident, problem and change management practices, and managing multiple technical priorities will be highly regarded. Exposure to SQL, enterprise database platforms, Python or Agile delivery environments would also be beneficial. A core requirement for this role is experience with Azure and Shell scripting.

You’ll also:

• Automate infrastructure administration and repeatable operational tasks using PowerShell, PowerShell remoting and Ansible Automation Platform
• Manage platform lifecycle activities including upgrades, patching, firmware, capacity planning and end-of-life remediation
• Monitor infrastructure performance, capacity and availability using Azure Monitor and SCOM
• Maintain and test backup, recovery and disaster recovery arrangements, including Commvault
• Support incident, problem and change management activities and use operational insights to reduce recurring issues
• Maintain clear technical documentation, standards and support procedures
• Mentor and support other engineers, sharing technical knowledge and strengthening capability across the team
• Contribute to infrastructure standards, technical direction and platform roadmaps

Ideally, you’ll bring around 7 to 8 years’ experience in systems or infrastructure engineering, including experience operating in a senior technical capacity, along with a relevant degree or equivalent industry experience. You’ll bring strong experience across:

• Microsoft infrastructure technologies including Windows Server, Hyper-V, Active Directory, Group Policy, SCCM/Microsoft Configuration Manager, SCOM and PowerShell
• Azure Local, including cluster operations, lifecycle management, networking, storage, resiliency and Azure integration
• Azure Kubernetes Service (AKS) and containerised workloads
• Infrastructure automation using PowerShell and Ansible Automation Platform
• Azure Monitor, alerting, dashboards, log analysis and service health
• Linux administration and troubleshooting within enterprise or hybrid environments
• HPE enterprise server infrastructure
• Commvault backup, recovery, restore and troubleshooting
• Infrastructure security, vulnerability remediation, patching, certificate management and secure administration

You’re an experienced systems or infrastructure engineer who enjoys working hands-on with complex enterprise technology while also providing technical guidance and support to others.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process: We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability.