Asset Performance Support Officer in Goulburn

Rail First Asset Management – Goulburn NSW

12 month fixed-term contract with the potential for extension.

Join a national market leader in rail freight leasing and maintenance. Learn, grow and be valued for your contribution. Be competitively remunerated and receive an additional two days' paid leave per year to enhance your wellbeing.

Who we are:

We’re proud to be Australia’s only domestic manufacturer of rail wagons, and the country’s number-one provider of rolling stock solutions for the rail industry. But what we’re most proud of are our people, and what they bring to the Rail First team every day.

What you’ll do:

The primary objective of the Asset Performance Support Officer is to deliver a high-quality, in-house customer helpdesk function that provides a single point of accountability for customer interactions relating to rollingstock faults, service requests, maintenance planning, resource planning and asset performance.

• Defect and Repair Management: Maintaining defect registers and asset maintenance records. Monitoring repair progress and coordinating customer updates.
• Work Order Administration: Create, update and close work orders. Maintaining and monitoring work order data quality and compliance requirements.
• Procurement and Supplier Coordination: Raise, monitor and track purchase orders. Coordinate the movement of parts and components to customers, workshops and contractors.
• Rotable and Component Management: Maintain records of components and assets. Monitor overhaul progress and component availability and co-ordinate transportation requirements associated with rotable assets.
• Maintenance Planning Support: Coordinate workshop bookings and maintenance schedules. Monitor service due dates and overdue maintenance activities and support outage planning and fleet availability activities.
• Reporting and Performance Monitoring: Prepare fleet performance and asset availability reports.
• Data Quality and Systems Administration: Maintain high-quality asset and maintenance data ensuring accurate recording of defects, work order, component changes and maintenance activities.
• Safety, Compliance and Governance: Identify and escalate safety risks promptly. Ensure all activities comply with safety management systems, company procedures and regulatory and statutory requirements.

What you’ll bring:

To enable success in the role, you will have:

• Experience in asset management, maintenance planning, fleet operations or maintenance administration.
• Strong organisational and administrative skills with the ability to manage multiple priorities.
• Demonstrated ability to work in a fast-paced, operational environment.
• Strong communication skills (written and verbal).
• High level of attention to detail and data accuracy.
• Ability to work independently and as part of a team.
• Commitment to safety and compliance.
• Experience in rail, heavy industry, logistics or other asset-intensive environments, along with familiarity with asset management or maintenance systems (eg Maximo), would be an advantage.

You’ll live and breathe our core values of Safety, Trust, Achievement and Care and thrive on being part of our team-based culture where your voice is always heard and your contribution matters.

Why join Rail First?

Whatever your role at Rail First, we will support you to develop, grow and contribute to our Australian success story. Here are some other things we hope you’ll love about working with us:

• We’re a proudly Australian, well-established small business.
• From humble beginnings, we’re now Australia’s market leader in rail freight leasing and maintenance.
• We’re built to grow, and we champion your upskilling and career progression, as well as collective growth for our team.
• We prioritise your health and wellbeing with flexible working, salary sacrificing, and excellent leave benefits and programs.
• A family-friendly environment where you’ll instantly feel at home.
• We value the diversity and experience of our people and constantly strive to champion a safe and inclusive workplace culture.

Ready to get your career on track? Visit our website to find out more about us. Applications close Friday 16th October 2026.