The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.
Responsibilities
- Owning Customers Post Sales relationship
- Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
- Become a valued member of the customer’s engineering team
- Participating in Customers onboarding to Radware services
- Analyzing and deeply understanding Customer technical needs and customizations.
- Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
- Advocating Customer needs inside the company
- Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
- Solution implementation according to agreed schedule and timelines
- Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
- Performing periodic Radware solutions tuning and maintaining configuration and software best practices
- Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
- Developing standardized operational procedures for Radware equipment in Customer's environment
- Generating weekly reports on work in progress and status
- Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
- Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
- At least 5 years industry relevant, Networking and Security integration work experience
- Customer orientation and onsite support experience
- Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)
- Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
- Hands-on experience with virtualization platforms (VMware, KVM)
- Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
- Industry standard networking and/or networking security certifications.
- Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
- Solid communication and interpersonal skills – written and verbal.
- Fluent English communication – written and verbal.
- The daily work is at Customer's premises.
Advantages
- Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.
Primary Location
AU-AU-North Sydney
Work Locations
Radware Australia, Sydney
Job
Field Support
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Resident Engineer (Sydney based) employer: Radware
Radware is an exceptional employer for the Resident Engineer role in Sydney, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from strong professional development opportunities, working closely with diverse teams to deliver top-notch security solutions while enjoying the vibrant atmosphere of Sydney. With a focus on customer relationships and technical excellence, Radware fosters an environment where engineers can thrive and make a meaningful impact.
