Technical Support Physicist

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

We are looking for a highly motivated individual who has a passion for radiation therapy and enjoys a dynamic, fast-paced work environment. The Technical Support Physicist will solve problems with customers, troubleshoot errors and issues clinics are experiencing, and install software. You will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the APAC region.

Responsibilities Include:

• Install software with clinics remotely and guide initial setup
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Coordinate with the success team to identify clinics that need help troubleshooting
• Share feedback with the engineering team and communicate customer needs
• Answer installation questions and work with clinics’ IT departments
• Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings

Abilities:

• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives with a dynamic schedule and constant learning environment
• Excels at multi-tasking and managing multiple projects simultaneously
• Master of treatment planning and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Highly motivated to help clinicians improve their workflow
• Excellent communication skills, both written and oral
• Open-minded personality and welcoming of ideas and feedback

Required Experience:

• Minimum 5 years experience as a clinical physicist
• Experience with Radiation Oncology Treatment Planning Systems and DICOM Modalities
• Strong experience supporting clinical applications and their infrastructure: client/server/storage/network
• Experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA
• Strong critical thinking skills
• Exceptional communication skills and fluent in English
• Ability to multitask
• Positive attitude and a passion for excellence in patient care

Preferred Experience:

• 5+ years experience as a clinical physicist
• Experience with multiple treatment planning systems
• Experience with python
• Customer service experience

Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with our 401(k) & employer match vest immediately and you'll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.

Cancer transcends any individual differences we may have. That's why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.