At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join RACV, a purpose-driven organisation in the tourism and leisure industry.
- Benefits: Enjoy competitive salary, discounts on products, and ongoing training.
- Other info: Flexible hours with opportunities for growth in a supportive team.
- Why this job: Shape your career while helping others create memorable experiences.
- Qualifications: Supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 47250 - 57750 $ per year.
6 month contract - Permanent Part time - Competitive Salary
Must be available evenings and weekends
Discounts on RACV Products
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Torquay, situated at the start of Victoria's Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Join RACV as a Duty Manager and provide hands-on operational leadership across our Front Office and accommodation services. You'll oversee the property during your shift, support team members and ensure our members, guests and visitors consistently receive an exceptional experience.
Key responsibilities will include:
- Lead and support Front Office, Housekeeping and relevant operational teams
- Maintain high standards of service, safety, presentation and property security
- Respond effectively to member and guest feedback
- Support staffing, training, expenditure and operational reporting
- Coordinate emergency responses and workplace safety requirements
- Assist with Front Office and other operational duties when required
What you'll need to be successful:
- Supervisory experience in a customer-facing role, ideally within hospitality
- Strong knowledge of Front Office and hotel or resort operations
- Confident leadership, communication and problem-solving skills
- Current driver's licence and First Aid Level 2 qualifications
- Flexibility to work weekends, evenings and non-standard hours
- Experience with OPERA or a similar hotel booking system, along with a current RSA, will be highly regarded.
Appointment is subject to police and Working with Children checks.
We are Offering:
- Discounts on RACV products & resorts
- Uniform + Free parking onsite
- Monthly employee reward and recognition program
- Ongoing training and career development
The RACV difference: Be part of a team who cares. Back your ambition and find a new career with RACV.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants will be required to complete an initial 20-minute AI online chat interview.
Front Office Duty Manager in Torquay employer: RACV
RACV is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Melbourne CBD. With a strong focus on employee growth, you will have the opportunity to lead impactful AI and data initiatives while mentoring a talented team, all within a supportive environment that values your contributions to enhancing member and customer experiences.
