Porter | Concierge

Employee benefits - discounts on RACV products and resorts.

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape.

Join our supportive leisure team whose job it is to help people live their best lives - whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has become available for a Porter to join our Front Office team at RACV Noosa Resort. With your positive "can-do" attitude and outstanding customer service skills, you'll help deliver exceptional experiences for our members and guests. If you're looking for a role where no two days are the same, this could be the perfect fit.

This could be just the right role for you? In this busy and varied position, you'll be on your feet and actively engaged in providing 5-star service to ensure every guest enjoys a memorable and seamless stay.

Key responsibilities include:

• Warmly welcoming and greeting guests on arrival
• Assisting guests and groups with check in/out
• Safely transporting and storing luggage, including heavy items
• Delivering items to guest rooms as required
• Offering recommendations on resort facilities, attractions, restaurants, and local events
• Driving golf carts within the property
• Collaborating with the Front Office and wider resort teams

This is a casual role with rostered shifts typically between 8:00am and 4:00pm, 3-4 days per week. Weekend availability highly regarded.

What you'll need to be successful:

• Previous porter/concierge experience in a 4-5 star hotel or resort (desirable)
• Valid QLD Driver Licence (essential)
• Local knowledge of the Noosa region, including attractions, restaurants, and events
• The ability to comfortably lift 20kgs
• Clear and professional communication skills
• Strong teamwork skills and ability to engage with diverse guests
• Self-motivation, confidence, enthusiasm, and a positive attitude
• Excellent grooming and professional presentation

We are Offering:

• Casual rate + Penalties for evenings, weekends & public holidays
• Discounts on RACV products & resorts
• Employee of the month awards & recognition
• Uniform
• Complimentary parking

The RACV difference: Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process: You can learn more about the RACV at careers.racv.com.au. Applicants will be required to complete an initial 20-minute AI online chat interview. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required. Applicants for this role will also be required to provide evidence that they have a current Working with Children Check or are willing to obtain a Working with Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.