RACV in Noble Park is seeking a digitally minded Omni Services Team Lead to manage real-time digital support across live chat, messaging, social and email. You will shape RACV's omnichannel strategy and uplift digital capability to enhance member experiences.
You will lead a hands-on team, drive performance through analytics, and partner with stakeholders to implement AI-enabled tools while maintaining a strong risk/compliance mindset.
Omnichannel Service Lead - Hybrid, AI-Enabled CX in Noble Park employer: RACV
RACV is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Melbourne CBD. With a strong focus on employee growth, you will have the opportunity to lead impactful AI and data initiatives while mentoring a talented team, all within a supportive environment that values your contributions to enhancing member and customer experiences.
