At a Glance
- Tasks: Help customers with phone-based support and provide tailored solutions.
- Company: Join RACV's Member Engagement team in a supportive environment.
- Benefits: Enjoy flexible hybrid work, free parking, and generous discounts.
- Other info: Comprehensive training program and career development opportunities await!
- Why this job: Make a positive impact on customers while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
Permanent Full-Time role | 23rd of November start date
Noble Park Location | Hybrid Working Arrangements
Free onsite parking | Fantastic employee benefits
Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive on making a positive impact on customers both in their homes and on the road? Through meaningful phone-based conversations, you'll help members access products and services that provide value, support, and peace of mind.
Join RACVs Member Engagement team as an enthusiastic phone-based Sales and Service Consultant. Imagine yourself in our team. RACV's Member Engagement Centre operates 365 days a year, supporting members whenever they need us. We offer a hybrid work environment, giving you the flexibility to work both from home and from our Noble Park office.
As a Sales & Service Consultant, you'll take inbound calls from existing and potential members by understanding our members' needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.
What we're looking for:
- Motivated, positive and driven to achieve results
- An active listener with strong communication skills who can identify needs and solutions
- Naturally curious, resilient, empathetic and adaptable
- Comfortable working towards both individual and team goals
- Able to navigate multiple systems with strong computer skills
Hours and Learning:
To be considered for this role you need to have the following availability:
- Start date: 23rd of November 2026
- Available to work from: 550 Princes Hwy, Noble Park VIC
- Shifts scheduled between 9am-11pm, 5-week rotational roster includes every 5th weekend (both Saturday and Sunday)
Learning program:
We set our people up for success from day one with a comprehensive 3-month learning program. Availability between 9am-7.30 pm Monday to Friday. During your first three months, with a dedicated support team by your side, you will participate in a structured learning and development program designed to build confidence and capability across systems, product knowledge, sales techniques and customer service excellence. With dedicated support and experienced mentors by your side, you will have everything you need to thrive in your role.
Benefits:
- Generous discounts on RACV products and services
- Free Basic Emergency Roadside Assistance
- Discounted insurance products
- Free secure onsite parking
- Onsite café with barista-made coffee
- Outdoor courtyard and breakout spaces to relax during your day
- Career development opportunities within one of Victoria's most trusted brands
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
Sales and Service Consultant in Melbourne employer: RACV
RACV is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Melbourne CBD. With a strong focus on employee growth, you will have the opportunity to lead impactful AI and data initiatives while mentoring a talented team, all within a supportive environment that values your contributions to enhancing member and customer experiences.
