Front Office Receptionist/GSA | Part Time Opportunity | RACV City Club
Permanent Part-time | Minimum15hours week
Competitive Salary | Discounts on RACV products & resorts
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
The prestigious RACV City Club has been awarded Club of the Yearnumeroustimes, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, andstate of the artconference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.
About the Opportunity
An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role,you'llbe the face and first point of contact for RACV City Club. You'llbe on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.You'llbe motivated and hardworking with the “can do attitude” which will see you thrive in the role.
This could be just the right role foryou?
Day to day your key responsibilities will include the check in and out of members, processing payments,maintainingrecords, answering incoming enquiries, upselling products & services,assistingmembers with requests and information and work closely with other departments.
Full availability and flexibilityisrequiredto work a variety of shifts, on a7 dayrotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.
We are Offering
- Discounts on RACV products & resorts
- Training and professional development
- Uniform provided
Whatyou'llneed to be successful
Front office receptionist experience in4-5 starhotel/resort highly desirable
A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
Previousface to face customer service experience, delivering a high standard of service
Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills
Be friendly, confident,self motivated, enthusiastic, display a positive attitude and excellent personal presentation
Work well in a team environment, under pressure and with diverse groups of people
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Officeand whether any reasonable adjustments may berequired.
At RACV, we believe thatmaintaininga diverse and inclusive workplace isan important elementin our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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Front Office Receptionist/GSA | Part Time Opportunity | RACV City Club in Melbourne employer: RACV
RACV is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Melbourne CBD. With a strong focus on employee growth, you will have the opportunity to lead impactful AI and data initiatives while mentoring a talented team, all within a supportive environment that values your contributions to enhancing member and customer experiences.
