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- Competitive Salary | Attractive Discounts on RACV Products
About the role
At RACV, we’re known for being a smart choice, a trusted organisation that delivers with care, integrity and accountability.
We’re currently seeking a Settlement Support Officer to join our Settlement team and contribute to the compliant settlement of Automotive loans across our Direct and Broker channels.
The Opportunity
Reporting to the Settlement Support Team Leader, you’ll play a critical role in ensuring personal loan applications are settled accurately, efficiently and in line with RACV Finance policies and regulatory obligations.
Using your strong attention to detail and lending knowledge, you’ll review and verify application information, liaise with internal and external stakeholders to deliver positive outcomes for RACV Finance customers.
What You’ll Be Responsible For
- Undertake settlement and compliance activities for personal loans
- Ensuring applications adhere to approved credit conditions and lending policy
- Complete relevant verification checks such as PPSR searches
- Identifying and escalating compliance irregularities when required
- Adhering to AML/CTF obligations and responsible lending requirements
- Delivering timely, professional service to internal and external stakeholders
- Supporting brokers and internal teams to achieve compliant customer outcomes
- Contributing to a collaborative environment
What We’re Looking For
You’re a detail driven finance professional who takes pride in accuracy and doing things the right way. You enjoy working in a structured environment, managing competing priorities and contributing to strong customer outcomes.
You’ll bring:
- Experience in lending or the automotive finance industry
- Strong attention to detail and commitment to quality
- Clear written and verbal communication skills
- Confidence working with systems and documentation
- Ability to prioritise workloads and meet deadlines
- A proactive, team focused and customer centric approach
Qualifications & Experience
- 2 years’ experience in finance or a related industry desirable
Why Work With RACV?
When you join RACV, you become part of an organisation guided by our IACT values — Innovation, Accountability, Collaboration and Trust.
- A supportive and inclusive team environment
- Hybrid working arrangement to support work life balance and flexibility
- Opportunities to develop your lending and compliance expertise
- A role where your attention to detail genuinely matters
- Stability and purpose within a trusted Australian organisation
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
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Settlement Support Officer employer: RACV Limited
RACV is an exceptional employer that fosters a flexible and inclusive work culture, allowing you to balance your professional and personal life while making a meaningful impact. With generous benefits such as discounts on insurance products and a supportive environment for career growth, you'll thrive in a role that values your contributions and encourages innovation. Join a diverse team where your skills in content design will not only enhance customer experiences but also help shape the future of digital products.
