At a Glance
- Tasks: Assess motor vehicles and negotiate fair outcomes for RAC members.
- Company: Join RAC, a trusted brand dedicated to bettering WA.
- Benefits: Flexible work, training, free roadside assistance, and discounts on services.
- Other info: Be part of a supportive culture that values your contributions.
- Why this job: Make a real impact while helping the community and developing your career.
- Qualifications: Trade qualifications in Panel Beating or Spray Painting and strong customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
With over 1.3 million members RAC is one of WA's most iconic and trusted brands.
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.".
Due to internal promotions, RAC's Motor Assessing team have opportunities available for Motor Assessors to join us within the Perth Metro area.
This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.
What will you be doing?
- Assess damaged motor vehicles and caravans and determine damage costs
- Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
- Provide consistent and efficient repair management practices within measured service and cost targets
- Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
- Advise and review assessment reports to validate assessment of quantum position and settlement decisions
- Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
- Provide exceptional customer service to RAC's members and stakeholders
- Overcome objections and handle disputes and complaints at first point of contact
What are we looking for?
- Relevant trade qualifications in Panel Beating or Spray Painting
- Hands on experience as a Panel Beater or Spray Painter
- Strong customer service and communication skills
- Demonstrated problem-solving skills
- Flexibility and enthusiasm in a professional work environment
- Must have a current and unrestricted drivers license
- Quoting or estimating experience within the smash repair industry is desirable
- Commitment to putting members at the centre of everything you do
What can we offer you?
- Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
- Training and development to set you up for success in your role
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
- #J-18808-Ljbffr
Motor Assessor employer: RAC WA
RAC Finance is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members are encouraged to thrive. Located in the vibrant environment of Western Australia, employees benefit from flexible working arrangements and a strong commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in personal finance.
