As a Learning and Development Consultant, you will be joining a team of L&D professionals that drive and support all Learning initiatives for our front-line call centre & retail member centres. You will be responsible for designing and delivering learning and development activities that support and drive the strategic objectives.
This position is being offered as a full time 12-13 month contract, based predominantly at our Collier Pass office, Joondalup.
What will you be doing?
- Make recommendations on processes aligned to current business practice and emerging needs
- Identify and implement the most effective and efficient learning methodologies, with a focus on digital learning practisesand face to face engagement
- Assist with the design and implementation of virtual onboarding and training programs to a large audience of adult learners
- Conducting training sessions as required ensuring competence in both in the controlled classroom type environment and in relation to the workplace
- Initiate learning interventions that support change impacts and projects
- Collaborate and continuously improve common methodologies
What you will bring:
- Knowledge of RAC Sales and Member Services products, with the ability to apply this experience to design and develop effective training tools and initiatives
- Relevant and up-to-date knowledge of adult learning methodologies and practices, particularly in planning, developing and delivering training workshops and courses
- Trained across Roadside Assistance products and services is desirable but not essential
- Proven ability to engage with multiple stakeholders across diverse locations
- Excellent communication, relationship-building and stakeholder engagement skills
- Strong capability in identifying and assessing learning needs
- Ability to collaborate effectively within a learning team, while also working confidently and autonomously
- Demonstrated commitment to health and safety
- Excellent time management and organisational skills
Applications will close 9am Tuesday 18th August 2026.
Learning & Development Consultant employer: RAC WA
RAC Finance is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members are encouraged to thrive. Located in the vibrant environment of Western Australia, employees benefit from flexible working arrangements and a strong commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in personal finance.
