At a Glance
- Tasks: Provide exceptional service to members during claims, using multiple systems and channels.
- Company: Join a leading insurance company with a supportive and collaborative culture.
- Benefits: Flexible work options, career development, and discounts on RAC products.
- Other info: Enjoy a vibrant workplace with opportunities for community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience, strong communication, and empathy skills required.
The predicted salary is between 49500 - 60500 $ per year.
Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need.
Location: West Perth offices & work from home 50% of the time
Working hours: 37.5 hours per week
Shifts: Seven day roster - between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am - 5.00pm Sat-Sun
Flexibility: Option to move to a compressed 9-day fortnight after probation (6 months). A compressed 9-day fortnight allows you to work your 75 hours per fortnight over 9 days instead of 10!
Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern.
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
The role:
- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
- Determining policy coverage and setting clear expectations for members
- Provide empathy to members in difficult and vulnerable situations
- Receive inbound claims calls while using multiple computer systems simultaneously
- Process data and complete various admin tasks
- Contribute to business improvements via our continuous improvement and innovation channels
About you:
- Previous experience in a customer service role and a genuine passion for helping people
- Excellent communication skills
- Strong attention to detail
- Ability to display empathy and resilience during difficult conversations
- Strong computer literacy and ability to use many applications at once whilst having conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Must be able to work across a seven-day roster. Monday to Friday 7:00am - 8:30pm and Saturday and Sunday 8:30am - 5:00pm
What we can offer you:
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Claims Assist Specialist employer: RAC WA
RAC Finance is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members are encouraged to thrive. Located in the vibrant environment of Western Australia, employees benefit from flexible working arrangements and a strong commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in personal finance.
