At a Glance
- Tasks: Lead and support account servicing operations while driving improvements and coaching team members.
- Company: Rabobank, a leader in food & agribusiness banking with a commitment to its people.
- Benefits: Hybrid work, wellbeing leave, education assistance, and additional leave options.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in banking operations.
- Qualifications: Experience in banking operations and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Accounts Servicing within COO Domains Operations Australia business is responsible for client facility maintenance & setup activities across Rabobank Australia which covers activities such as maintenance of settlements, limits, margins etc. We have an opening for a Senior Specialist - Account Servicing Operations to join the team in Sydney. Reporting to the Manager, Banking Operations - Account Servicing, you will act as the team's second-in-charge, providing day-to-day operational leadership, coaching & technical expertise across account servicing activities. This is an excellent opportunity for an experienced banking operations professional who enjoys leading from the front, solving complex issues, driving continuous improvement & developing others.
The team supports a broad range of account servicing activities, including account maintenance, customer authority changes, loan increases, power of attorney requests & deceased estate processing.
What you'll be doing:
- Act as the key escalation point & subject matter expert for complex account servicing matters
- Support the Team Manager with day-to-day operations, workforce planning & workflow management
- Monitor team performance, reporting, service levels & operational outcomes
- Coach, mentor & develop team members to build capability & drive high performance
- Identify & implement process improvements to enhance efficiency, controls & customer outcomes
- Support risk & compliance activities, including incident management, control reviews & regulatory obligations
- Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service
What you'll bring:
- Strong experience in banking operations, account servicing or customer operations
- Proven ability to lead, coach & influence others in a fast-paced environment
- Strong analytical skills with experience interpreting operational data & reporting
- A continuous improvement mindset with a focus on operational excellence & customer outcomes
What we’re proud to offer you:
- Hybrid working: A mix of work in our newly refurbished CBD office & at home
- Wellbeing leave: Extra days to support your health & work-life balance
- Education Assistance Program to support your growth
- Parental leave: Up to 14 weeks’ paid leave to support you & your family
- Additional leave options: Earn an extra week of annual leave & purchase up to two more
- Insurance cover: Employer-funded Death, TPD & Income Protection
- Workplace giving: Matched donations through our community giving program
- Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & more
Our Values Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
Senior Banking Operations Specialist in Sydney employer: Rabobank
Rabobank is an exceptional employer, offering a dynamic work environment in Sydney that fosters resilience and innovation within the food and agribusiness banking sector. With a strong commitment to employee wellbeing, including hybrid working options, generous parental leave, and an Education Assistance Program, Rabobank prioritises personal and professional growth while promoting a culture of inclusion and collaboration. Join us to make a meaningful impact as a Resilience Manager, where your expertise will help shape our operational resilience capabilities and contribute to the long-term success of our clients and communities.
