Join R & R' as a full-time Call Centre Operator based in Kogarah, NSW. As a key member of our customer service team, you will be responsible for providing exceptional telephone-based support to our valued clients. Working in a fast-paced, dynamic environment, you will be the friendly voice that helps our customers with a wide range of inquiries and queries. Hours are 8.30am to 5.30pm Monday To Friday.
What you'll be doing
- Answering inbound calls from customers in a professional and courteous manner
- Listening carefully to customer needs and providing accurate information and solutions
- Logging customer interactions and maintaining detailed records
- Escalating complex issues to the appropriate teams for further assistance
- Adhering to all company policies, procedures and service level agreements
- Contributing to a positive team environment and continuous improvement initiatives
What we're looking for
- Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent active listening and problem-solving skills
- Proficient computer skills and experience using customer relationship management (CRM) systems
- A flexible, adaptable and resilient approach to work
What we offer
At R & R', we are committed to providing our employees with a supportive and rewarding work environment. As a Call Centre Operator, you can look forward to ongoing training and development opportunities, a collaborative team culture, and a range of employee benefits including competitive remuneration, flexible work arrangements, and access to our corporate health and wellness programs.
About us
R & R' is a leading legal service provider. Our talented team of professionals is passionate about delivering exceptional experiences and driving positive business outcomes for our clients.
Call Centre Operator in Sydney employer: R & R
R & R is an exceptional employer located in Newcastle, NSW, offering a vibrant work culture that prioritises professional development and employee wellbeing. As a Solicitor, you will benefit from a competitive remuneration package, flexible working arrangements, and the opportunity to work on diverse legal matters while being supported by experienced mentors in a collaborative team environment. This dynamic law firm is dedicated to fostering growth and innovation, making it an ideal place for legal professionals to advance their careers.
